Our long relationship with BPA demonstrates the importance we place on compliance and on offering exemplary and ethical service. It is very much a partnership; we value their input in ensuring our guidelines are being implemented and in defining the criteria that need to be met.
Director of Distribution & Partnerships, Dignity
Managed Call Center QA Services are aimed at enhancing service delivery and engaging customers.
A Total Solution Approach to Call Center QA for Over 30 Years & in Over 45 Languages
Let BPA Quality Customize your Journey to Excellence by providing your Call Center QA solutions that include experts in customer experience, actionable data analysis, and scorecard design so you make critical business decisions and emotional connections regarding customer engagements and people development strategies.